Reference

Understand the Terms Before You Start

These terms set out the rules between you and ars88 when you open an account and use any part of our platform — games, payments, or support.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessTerms apply on all devicesContact us for any questions
ars88 Understand the Terms Before You Start
GET IN TOUCH

Reach Us About Any Terms Question

If something in these terms is unclear, or you need to raise a concern about your account, our support team is here to help. You can reach us through live chat, email, or our social channels — whichever is easiest from your phone.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Fastest path for questions about transactions, account status, or wallet verification.

Email Support

Send a detailed query to our support address. Useful for formal terms-related requests, account disputes, or documentation of a reported issue.

Social Channels

Reach us via our official social accounts for general terms queries. For account-specific issues, live chat or email gets you a faster, more secure response.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms exist to protect both sides. Here is how ars88 approaches the areas that matter most when you use your account.

Account Security

Your account is protected by password and, where enabled, OTP verification on login. Do not share your credentials. If you suspect unauthorised access, contact support immediately to lock your account.

Data Handling

We collect only the data needed to run your account and process transactions. Your DANA, OVO, or GoPay wallet details are used solely for payment processing and are not shared with third parties outside that purpose.

Terms Updates and Retention

When we update these terms, the revised version is published here with a note of what changed. We retain account records for as long as required by applicable law and our operational obligations.

How to Request Changes

To request correction of your account details or to ask about data we hold, contact support via live chat or email. We aim to respond to account-data requests within a reasonable timeframe under Indonesia law.

Common Questions About These Terms

Got a specific question about how our terms apply to your account? Here are the ones we hear most from players in Jakarta and Surabaya.

These terms apply to anyone who opens or uses an ars88 account. Access depends on local law; if you are in an ineligible region, these terms do not grant you access rights.

We update this page whenever terms change and note what was revised. Continuing to use your account after an update means you accept the new version. If you disagree, stop using the account and contact support.

Raise the dispute with our support team via live chat or email, providing your transaction reference. We review wallet records and respond with findings. Do not raise a chargeback before contacting us first.

Yes. Your account is for personal use only. Using it commercially, sharing credentials, or attempting to manipulate platform systems breaches these terms and may result in account suspension.

We retain data for as long as your account is active and for the period required under applicable Indonesia law after closure. You can ask what we hold by contacting our support team.

These terms do not override rights you hold under Indonesia law that cannot be waived by contract. If you believe there is a conflict, contact our support team or seek independent legal advice.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.