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Our Terms and What They Mean for Your Account

ars88 operates under a clear set of terms that govern how your account, deposits, and data are handled. Access to our platform depends on local law and is available only where permitted in eligible regions across Indonesia.

Account TermsPrivacy & DataWallet PolicyJurisdiction NoticeUser Rights
ars88 Our Terms and What They Mean for Your Account
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and data handling are built into how ars88 runs day to day. We use SSL encryption across all account activity — login, deposits via DANA, OVO, or GoPay, and withdrawal requests. We retain your account data for as long as your account is active and for the period required under applicable regulations after it closes. You can request a copy of the data we hold on you, or ask for corrections, by contacting support in writing. Cookie data collected during your sessions is used for session continuity and fraud detection only; we do not use it for advertising profiles.

Data Requests

Submit a written request through support to receive, correct, or delete the personal data tied to your account. We respond within the period local law requires.

SSL Encryption

All account sessions — including wallet top-ups via DANA, OVO, or GoPay — run over SSL so your credentials and payment details stay protected.

Cookie Policy

We use session cookies for account continuity and security checks only. You can manage cookie preferences in your browser settings without affecting core account functions.

Account Retention

We keep your account data active while your account is open and retain transaction records for the regulatory period after closure. Deletion requests are handled through our support channel.

LEGAL CONTACT

Reach Us About Policy and Account Questions

If a clause in our terms is unclear, or you want to know how a specific policy applies to your account, these are the right channels to reach our team. We handle legal and account-related queries separately from general support so your question gets to the right person.

Team online

Live Chat

Start a chat from the account page for real-time help with policy questions, account access issues, or wallet verification.

Email Support

Send your query to our support address for written responses on terms, data requests, or account status.

Help Center

Browse the policy section in our Help Center for answers to common questions about account rules and user rights.

Your Questions About Our Legal Terms

These are the questions we hear most often about our terms, your rights, and how we manage account data. If yours is not listed here, contact our support team directly.

Our terms apply where local law permits. Access to the platform and the enforcement of account terms depend on the regulations in your region across Indonesia.

Contact our support team in writing through live chat or email. We will respond with the data we hold on your account within the timeframe required under applicable local regulations.

Yes. Submit a deletion request through support. We will action it subject to any retention obligations under local law, such as holding transaction records for a required period after account closure.

We do not share your personal data with third parties for marketing. Data is used only to operate your account, process DANA, OVO, or GoPay transactions, and handle your support requests.

Your account data is retained for the regulatory period required after closure. After that period, records not subject to legal holds are removed from active systems.

Reach out via live chat or email with the specific clause you are questioning. Our team will explain how it applies to your account and escalate if a formal review is needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.