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How ars88 Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your wallet, process payments through DANA, OVO and GoPay, and keep your session secure across devices.

Account data kept minimalDANA, OVO, GoPay payment records protectedAccess request available anytimeCookies explained clearlyContact path always open
ars88 How ars88 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review what data we hold, ask us to correct it, or submit a removal request, reach out through any of the channels below. We aim to acknowledge privacy-related requests within one business day and respond in full as quickly as the complexity of your request allows.

Live Chat Open the chat widget from any page in your account dashboard. Our Indonesia support team handles data and privacy queries directly through this channel.
Email Support Send your data access or correction request to our support address. Include your registered email and the wallet — DANA, OVO or GoPay — linked to your account.
Account Help Centre Log into your account and navigate to Account Settings, then Privacy. From there you can download a summary of your stored data or flag a correction request directly.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption at rest and in transit to all account and payment data. Your DANA, OVO and GoPay wallet identifiers are never stored in plain text. Access to your account record is restricted to authenticated staff roles only, and all internal access is logged.

Encrypted Storage

Account details, wallet identifiers and transaction records are encrypted at rest. Your DANA, OVO and GoPay references are never stored as plain readable text in our database.

Cookie Controls

Session cookies clear when you close your browser. Persistent cookies only store region and language preferences. You can clear all cookies from your browser settings at any time without losing your account.

Retention Policy

We hold your data for as long as your account is active. After account closure, records are kept only for the period required under local law in the eligible regions where ars88 operates.

Request and Correction

You can request a copy of your stored data or ask us to correct inaccurate details at any time. Submit through live chat or email and include your registered account email for faster handling.

Questions About Your Data and This Policy

Common questions about how we collect, use and protect your personal information on ars88 — including your rights around wallet data, cookies and account records.

We collect your name, email, phone number and the wallet details you provide — DANA, OVO or GoPay. We also log your device type, IP address and login timestamps for account security purposes.

We share data only with the payment processors you select — your chosen e-wallet provider — and only where required by applicable law. We do not sell your personal information to advertisers or data brokers.

After closure, we retain your records for the period required under local regulation in eligible regions. Once that period ends, your data is deleted from active systems.

Log into your account, go to Account Settings, then Privacy, and submit a data access request. Alternatively, contact us by email or live chat with your registered email address included.

Yes. Submit a removal request through live chat or email. We will process it subject to any legal retention obligations that apply in the eligible jurisdictions where ars88 operates.

We use session cookies that expire when you close your browser, and persistent cookies that store only your language and region settings. You can clear or block cookies through your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.